Commitment to quality
Quality management systems empower ikubINFO to maintain and improve quality, client satisfaction, and financial performance. Quality standards and guidelines act as a basis for our company to institutionalize and improve internal operating procedures. Our company’s commitment and involvement to Quality are unique in Albania. We have a dedicated team, focused on Standards Implementation and Quality Management which guarantees to keep our standards high and service delivery with excellence. We work based on our Integrated Quality Management System (IQMS), acknowledged by 8 international standards:
ikubINFO is capable of delivering services that accomplish the expectations, requirements, and specifications of the customers, through an effective application of this system, which understands the improvement and continuous insurance of quality, during the internal and external operation processes.
ikubINFO continually applies, maintains and improves an efficient approach for managing sensitive information while ensuring security. It involves IT resources, processes and systems, by applying risk management processes and ensuring their proper management.
ikubINFO is capable of delivering services that accomplish the expectations, requirements, and specifications of the customers, through an effective application of this system, which understands the improvement and continuous insurance of quality, during the internal and external operation processes.
ikubINFO ensures that the performance of the work environment is maintained through the value of the environment, the company, and the stakeholders. Consistency is ensured by the policies and managed system to achieve the objectives of the constantly improving workplace.
ikubINFO, in accordance with the legal requirements of the Albanian state, and in combination with the requirements of the standard, provides a healthy and safe environment for our employees, visitors, or any other person in the workplace. This interdisciplinary field is maintained and supplemented through the interaction of medical entities, hygiene, public health, occupational safety, ergonomics, etc. ikubINFO manages this integrated system with daily business activities and demonstrates skills in managing and controlling OH&S risks.
ikubINFO has implemented a systematic approach to managing its IT services, focusing on delivering high-quality and efficient services to its customers. Our established processes, controls, and procedures are effectively enabling the management of service delivery, service improvement, and customer satisfaction in the IT service management domain.
